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BNTrend
Financial Analysis Platform

Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial analysis platform.

Effective Date: January 1, 2025
Last Updated: January 15, 2025

Information We Collect

At BNTrend, we collect various types of information to provide you with comprehensive financial analysis services. The data we gather helps us deliver personalized insights and improve your experience with our platform.

Personal Information

Name, email address, phone number, and business details you provide when creating an account or contacting us for support.

Financial Data

Business financial information, transaction data, and analytical preferences that you input for our analysis services.

Usage Information

How you interact with our platform, including pages visited, features used, and time spent on different sections.

Technical Data

IP address, browser type, device information, and cookies that help us optimize our platform's performance.

How We Use Your Information

Your information serves multiple purposes in our commitment to delivering exceptional financial analysis services. We use this data responsibly and only for legitimate business purposes.

We analyze your financial data to generate personalized reports and insights that help you make informed business decisions. This includes creating custom dashboards, trend analyses, and performance metrics tailored to your specific industry and business model.

Communication is another key area where we use your information. We'll send you important updates about our services, platform changes, and educational content that might benefit your business. You can always opt out of marketing communications while still receiving essential service notifications.

Platform improvement is an ongoing process that benefits from understanding how users interact with our tools. We analyze usage patterns to identify areas for enhancement, develop new features, and ensure our platform meets evolving business needs.

Information Sharing and Disclosure

We take great care in protecting your information and limit sharing to specific, necessary circumstances. Your data is never sold to third parties for marketing purposes.

Service providers who help us operate our platform may have access to certain information, but only to the extent necessary for their services. These partners are bound by strict confidentiality agreements and are required to protect your data with the same level of security we maintain.

Legal requirements may occasionally compel us to share information with authorities, but only when legally obligated. We will notify you of such requests unless prohibited by law, and we'll challenge overly broad or inappropriate requests for user data.

Business transfers, while not currently anticipated, could involve the transfer of user information. In such cases, you would be notified well in advance, and you'd have the option to delete your account before any transfer occurs.

Data Security Measures

Protecting your sensitive financial information is our highest priority. We employ multiple layers of security to ensure your data remains safe and confidential.

Encryption

All data transmission uses industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest using AES-256 encryption.

Access Controls

Strict access controls ensure only authorized personnel can access user data, with regular audits and monitoring of all access activities.

Infrastructure Security

Our servers are hosted in secure, certified data centers with physical security measures, redundant systems, and regular security updates.

Regular security assessments and penetration testing help us identify and address potential vulnerabilities before they can be exploited. Our security team continuously monitors for threats and implements the latest security best practices.

Your Privacy Rights

You have significant control over your personal information and how it's used. We respect your rights and provide easy ways to exercise them.

  • Access Your Data: Request a copy of all personal information we have about you, provided in a readable format within 30 days.
  • Correct Information: Update or correct any inaccurate personal information in your account at any time through your dashboard.
  • Delete Your Data: Request complete deletion of your account and associated data, with certain exceptions for legal compliance.
  • Data Portability: Export your data in a standard format to transfer to another service provider if you choose.
  • Restrict Processing: Limit how we use your information in specific circumstances while maintaining essential services.
  • Marketing Opt-out: Unsubscribe from marketing communications while continuing to receive important service updates.

To exercise any of these rights, simply contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

Personal information and financial data are retained while your account is active and for 7 years after account closure to comply with financial record-keeping requirements.

Usage and Analytics Data

Aggregated usage data may be retained indefinitely for platform improvement, but is anonymized and cannot be linked back to individual users.

Communication Records

Customer service interactions and communications are retained for 3 years to help resolve future inquiries and improve our support services.

Marketing Data

Marketing preferences and communication history are deleted immediately upon unsubscribing or within 30 days of account deletion.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and improve our services. We believe in transparency about how these technologies work and give you control over their use.

Essential cookies are necessary for basic platform functionality, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting core features of our service.

Analytics cookies help us understand how users interact with our platform, which pages are most valuable, and where we can make improvements. This data is aggregated and doesn't identify individual users.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We respect "Do Not Track" signals and provide clear options for managing your tracking preferences.

International Data Transfers

While our primary operations are based in Vietnam, some of our service providers and backup systems may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.

We only work with service providers who meet international data protection standards and have signed comprehensive data processing agreements. These agreements ensure your data receives the same level of protection regardless of where it's processed.

For transfers to countries without adequate data protection laws, we implement additional safeguards such as standard contractual clauses approved by data protection authorities.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email and prominent notices on our platform.

Minor updates that don't materially change how we handle your information will be posted here with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we're protecting your information.

If you continue using our services after policy changes take effect, you're agreeing to the updated terms. If you disagree with changes, you can delete your account before they become effective.

Privacy Questions? We're Here to Help

BNTrend Privacy Team

Số 582 Đường 3 Tháng 2, Phường 14, Quận 10, Hồ Chí Minh 72506, Vietnam

Phone: +842993871155

Email: info@bntrend.com

We typically respond to privacy inquiries within 48 hours